Finding and Keeping Quality Employees

With customer service playing such a vital
role in the success of your pharmacy, it is important to ensure that you are
hiring the best stuff for your business. Attracting and retaining top quality
applicants can be difficult in a competitive market, to here are a few ideas to
help your business stand out from the crowd.

Work-Life
Balance

There is no doubt that with young employees
in particular, work-life balance is very important. When posting a job listing
it is vital that you not only sell your business, but sell the lifestyle that
comes with it. Whether this be wellness programs, flexible workplace
arrangements or employee benefits, providing a balance between personal life and
work commitments will result in happier and more product employees

Salary
Does Matter

Money,
whilst not always the deciding factor, plays an important role in a potential
employees choice to work with your business. Paying well below the ‘going rate’
can result in staff dissatisfaction and you may not be able to attract new employees
if you aren’t offering a competitive salary. Our tips is, find out what your
applicants expect and what the industry average is, and ensure that is in line
with what you are offering.

Cultivate
a Culture

Despite
being a buzz-word in the recruiting industry, company culture is something highly
valued by employees. Not only do you want someone who is qualified for the job,
but you want someone who will fit in with the team. This means asking someone
about their values and goals, to ensure that they align with the businesses.

Did You
Say Growth?

This may
seem like an obvious one, but in order to attract top quality staff you should
be able to offer them opportunities for growth. This could come in the form of
personal or professional development. Whether, you implement this by allowing
employees to undertake courses to further their skills or showing them that
there is a path for career advancement, new hires must be able to see that
there is somewhere to move and grow. Many employees
report becoming frustrated when there is little opportunity for an upward move
within their company.

Referrals
Are Gold

Research has
shown that the number one way in which people discover job opportunities is
through referrals. If you really like your current employees, they may be able
to help you find other like-minded people. The cost of the recruitment bonus
with likely be worth the value!

Think
As A Team

When
looking to add to your team, it is important to analyse skill gaps and utilise
the hiring opportunity to fill these. Whilst you may encounter some quality
applicants, if their skillset doesn’t align with what you need for your
business, or heavily overlaps with an existing employees’ duties, are they really
the right fit? Looking at your employees as a
collective is vital in order to run a productive business where each individual
has purpose.

By employing these tips in your pharmacy you will begin to notice an increase in customer spending. 

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Pharamacy Finance Australia